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Delivery & Returns

DELIVERY & RETURNS INFORMATION

DELIVERY

 

For simplicity, Ashford Gun Room’s delivery charges are based on a flat rate, so you'll pay the same low price for delivery no matter how much your order contains or weighs.

Standard delivery to England, Scotland and Wales (excluding channel islands) is £6.95.

Express Next Day delivery is only £12.95.

Heavy goods like safes can result in a delivery charge up to £50 depending on your location.

Ashford Gun Room can only deliver goods to you in an approximate period. We will always endeavour to dispatch your items within 48 hours however product availability can vary.

All goods will be sent to the address given by you which can be seen in your order confirmation email. We aim to get your goods to you within 2-3 working days but some products have specific delivery requirement which may extend delivery timescales. Please see individual product pages for more information. 

If for some reason parcels are required to be redirected then a new additional charge of £7.95 will be incurred (where applicable). Also if goods are refused or not called for a charge of £7.95 will also be incurred. This list is not a full and exhaustive list and other reasons may apply. 

Please note that your goods may be sent to you in instalments as availability of products can vary. For example certain products have specific delivery requirements which are explained below.

 

IN-STORE ITEMS

These are items that we stock, orders for these items will take 2-3 days to arrive.

If you would like to purchase the item in person then please call ahead to make we have it in stock.

DIRECT SHIPMENT ITEMS

These products are dispatched direct from the manufacturer on behalf of Ashford Gun Room. In most cases they will arrive separately to any other items you have ordered. Please see the individual product pages for specific delivery estimates as each manufacturer will use a different courier.

SPECIAL ORDER ITEMS

These are products which aren't always kept in stock or are tailor made. Special Order Items can have extended delivery timescales so for more information please see the individual product pages for specific delivery estimates or contact us for further information.

COLLECTION ONLY ITEMS

These items normally require Identification (Passport) or a firearms / Shotgun certificate before they are handed over. Shotguns, Rifles, Airguns and Moderators are usually good examples. When purchasing a 'collection only' item you are in effect paying a deposit for your goods. In most instances you can choose to collect your item from our shop or if It's a firearm from a 3rd party gun dealer. The latter may be at an additional cost to yourself.

PRE-ORDER ITEMS

These are usually items that are going to be out of stock for a number of weeks or are in short supply. By purchasing a Pre-Order Item you are in effect paying a deposit for your goods. As soon as the item is back in stock yours will be dispatched within 24 hours where possible. Please see individual product pages for current back in stock dates. In rare occasions these dates can be changed by the manufacturers so we recommend staying in contact with us once a month depending on the product lead time.

 

PLEASE CALL US OR THE 3RD PARTY GUN DEALER TO MAKE SURE YOUR ITEM HAS ARRIVED BEFORE YOU TRAVEL TO COLLECT YOUR ORDER.

 

REFUNDS & RETURNS

The Goods in question must be returned to us unopened within 14 days of your cancellation notice and must be received by us in the condition they were in when delivered to you, unopened and sealed in their original packaging in a condition suitable for re-sale. Unless the Goods are faulty We shall be entitled to recover any direct costs of having to recover the Goods from you and may set such costs off against the amount to be re-credited to you. 


All returned goods should carry a copy of the original invoice and a returns note. We recommend you keep a copy of these for your own records. The goods should be packaged to a satisfactory standard in a safe and relevant manner. Our return address should be clearly shown on the front of the parcel which is as follows: 


RETURNS, Ashford Gun Room Limited, Unit 8 - New Street Farm, Chilmington Green Road, Ashford, Kent TN23 3DL.