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REFUNDS & RETURNS

The Goods in question must be returned to us unopened within 14 days of your cancellation notice (this starts the moment the user contacts us for a return) and must be received by us in the condition they were in when delivered to you, unopened and sealed in their original packaging in a condition suitable for re-sale. Unless the Goods are faulty We shall be entitled to recover any direct costs of having to recover the Goods from you and may set such costs off against the amount to be re-credited to you. 


All returned goods should carry a copy of the original invoice and a returns note. We recommend you keep a copy of these for your own records. The goods should be packaged to a satisfactory standard in a safe and relevant manner. Our return address should be clearly shown on the front of the parcel which is as follows: 


RETURNS, Ashford Gun Room Limited, Unit 8 - New Street Farm, Chilmington Green Road, Ashford, Kent TN23 3DL.

Terms & Conditions

If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we'll exchange or refund it.

By original condition we mean:

  • you’ve kept all original packaging and labels in good condition and the product can be resold at full price
  • you haven’t used the product

Unless faulty, this must be within 14 days of purchase

  • Ordinarily if you have your receipt or order confirmation we'll refund the original method you’ve used to purchase. For Gift Cards, we’ll refund to online credit.
  • We’re unable to refund or exchange products made to your own specifications or personalised for you, unless faulty.
  • For online or telephone purchases we’ll refund the standard delivery charge, provided you return the full order within 14 days. If you are only returning some of the items on your order, then we will only refund the cost of those items
  • Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your receipt or order confirmation.
  • This does not affect your statutory rights

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