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Refund Policy

EXCHANGES AND REFUNDS

Returning your product because you changed your mind

Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 30 days, and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions.

For online and telephone purchases, we'll refund the standard delivery charge if the full order is returned within 14 days.

Please be aware that we'll only process your refund once the item has been returned to and checked instore; this can take up to 14 days.


Returning a faulty item

If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it.

After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.

For online and telephone purchases, we'll refund the standard delivery charge if the full order is returned within 14 days.

 

Our Terms and Conditions on this policy

 

If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we'll exchange or refund it.
 

By original condition we mean

  • you’ve kept all original packaging and labels in good condition and the product can be resold at full price 

  • you haven’t used the product 

Unless faulty, this must be within 35 days of purchase

  • Ordinarily if you have your receipt or order confirmation we'll refund the original method you’ve used to purchase. For Gift Cards, we’ll refund to online credit.

  • We’re unable to refund or exchange products made to your own specifications or personalised for you, unless faulty.

  • For online or telephone purchases we’ll refund the standard delivery charge, provided you return the full order within 14 days. If you are only returning some of the items on your order, then we will only refund the cost of those items

  • Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your receipt or order confirmation.  

  • This does not affect your statutory rights